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Return Policy
a. Damaged or Defective Items:
If you receive damaged or defective products, promptly contact us for return or replacement at no extra cost to you.
b. Claims for Damaged & Missing Products:
To ensure your shopping experience is satisfactory, we’ve implemented a claims policy to address issues like damaged or missing items promptly and fairly.
Claim Process:
1st step – Inform Us:
When you receive it and find it is defective, please notify us immediately of any damage or missing items.
2nd step – Claim Submission:
Initiate a claim through our website, Facebook Page, or customer support, providing a detailed unboxing video along with the claim form.
If you provide any Unboxing Video, the Requirements would be the following:
- It clearly shows the outer packaging.
- Demonstrate the opening process and the product’s condition.
- Capture the entire unboxing process.
- Clearly display damaged or missing items.
c. No Video, No Claim:
We require an unboxing video for all claims to ensure accuracy and expedite resolutions.
d. Why Unboxing Videos?
- Verify product condition at delivery.
- Distinguish pre-existing damages from transit damages.
- Expedite claims with clear evidence.
e. Claims Resolution:
Upon receiving your claim and video, our team will promptly review and offer a suitable resolution, such as replacement or refund.
Exchange Policy
Products eligible for exchange must be in original condition, unopened, and unused. Please notify us within 3 days of receipt for exchange requests, bearing shipping charges.
Change of Mind Return & Exchange Policy:
Returns or exchanges due to preference-related reasons, such as color or texture, are not accepted. Review product details before purchase. Refer to our Claims Policy for damaged or defective items.
Refund Policy
Refunds for Damaged or Defective Items:
Full refunds, including shipping charges, are provided if we can’t replace damaged or defective items.
Refund Processing Time:
- Regular Refund: Processed within 7 business days for products returned within policy.
- Card Refunds: Up to 15-20 working days for credit or debit card refunds, aligning with payment gateway policies.
- Transaction Charges: Some charges may not be refundable, determined by payment gateway or financial institutions.
Need help?
Contact us at zskinbd@gmail.com or Call us to +880 1828-963107
